BUYER INFORMATION

Yes, any buying, selling, or transfer requires the user to be registered.

To keep shipping costs consistent and fair for everyone, we’ve set guidelines on the maximum shipping costs for all items sold, click here

The time your order takes to be delivered varies depending on the type of products you order, your delivery address and the delivery method you choose. During sale and promotion periods delivery might take a little longer than expected from some countries.

To track your order please enter your Order ID in the box here and press the “Track” link. This was given to you on your receipt and in the confirmation email you should have received.

Contact the seller

If your order hasn’t arrived within the promised time, or isn’t as described – contact the seller. Most sellers are happy to quickly resolve any issues.

Open dispute to make a refund

If you were unable to resolve the problem with the seller, you can submit a refund request by opening a dispute. Here, you can formally discuss solutions with the seller.

Escalate dispute to .Shop

If you are not satisfied with the seller’s solutions, you can Escalate Dispute to us. We will mediate between you and the seller to resolve the problem.

  • A network fee of 1% will only be charged (excl. network fees) when processing a refund. Escrow secures your payment and provides the buyers protection on their funds.
  • If you transfer fiat to your wallet with external credit card gateways , you will pay a fixed charge per transaction, which will be deducted from your wallet balance.
    Network Average Credit Card Processing Fees
    MasterCard 1.55% – 2.6%
    Visa 1.43% – 2.4%
    Discover 1.56% – 2.3%
    American Express 2.5% – 3.5%
  • If you transfer cryptocurrency to your wallet, you will pay a fee of 1% (depends on traffic in bitcoin blockchain) per transaction, which will be deducted from your deposit as buyer or withdrawal as seller.

Convert and spend virtual currencies on the mobile marketplace used for selling items, customer assistance, collect payment within minutes, complete the transaction and drive further sales.

~ Money (or cash, fiat) is any item or verifiable record that is generally accepted as payment for goods and services and repayment of debts in a particular country or socio-economic context.

~ Cryptocurrency (or crypto currency) is a digital asset designed to work as a medium of exchange using cryptography to secure the transactions & control the creation of additional units of the currency.

~ CryptoCredits (or crypto credits) is the sum of different cryptocurrencies converted to fiat eg. BTC > USD, EUR or GBP.

CryptoCredits is a second payment layer on top of the bitcoin protocol that can facilitate faster mobile peer-to-peer payments, because the payments happen off the blockchain. Think of it as even more “decentralized” than bitcoin, since transactions are settled over a network of smaller channels, rather than one main bitcoin blockchain.

Payments made with CryptoCredits are faster, cheaper, and more private than payments made by centralized methods.

  • We use several trustworthy exchanges to get the correct prices for Bitcoin & Altcoins as a fair average price for both buyers & sellers regardless of the exchange they use.
  • Open any Bitcoin Debit Card account, enabling you to convert Bitcoin & Altcoin to FIAT which you can withdraw from ATMs around the world.
  • Create an account on any crypto trading platform. Setup so that all your received payments are automatically forwarded from your Bitcoin wallet to your bank account.

Payments from supported coins are accepted whatever their place of issuance in the world.

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* Registration to collect cryptocurrency payments is only available to verified individuals and/or businesses.

We force HTTPS across all applications. A secure connection between your internet browser and our servers protect all the data transmitted over the connection. SSL is the most secure internet protocol, used by high street banks or governments to encrypt communications. Whether your customers connect from a mobile or computer, from home or a public Wifi hotspot, SSL ensures end-to-end encryption. All funds are paid into Shop wallets, fees are automatically deducted and funds sent straight to the seller. In case of an escrow, funds are transferred straight to our offline wallets where they will be transferred to a cold wallet until the reception of the item is confirmed by the buyer.

We do not keep any customer’s funds on our servers. All received payments are automatically forwarded to vendor’s bank account and/or external wallet addresses.

Credit Card Processing used to be the default way to accept payments when you sell items, and in most cases the cheapest and smoothest option for business. By using the blockchain to collect payments, you always pay the network fees set by the miners.

Two-factor authentication adds a second level of authentication to your account log-in. When you have to enter only your username and one password, that’s considered a single-factor authentication. Our 2FA requires all our users to have a verification code before being able to access their account.

SELLER INFORMATION

To sell, you first need to register for an account if you don’t have one. Your account must also be set up for selling. You may need to verify your contact information and add a payout address so transfer of your payments can be arranged. Once completed, you are ready to collect (mobile) payments.

Digital downloads offer a convenient and quick way to send digital files upon reception of a payment. To sell, you first need to register for an account if you don’t have one. Your account must also be set up for selling. You may need to verify your contact information and add a payout address so transfer of your payments can be arranged. Once completed, you are ready to offer digital downloads and collect (mobile) payments.

All payment providers must comply to a KYC (Know Your Customer) AML (Anti Money Laundering) and/or CTF (Counter Terrorist Financing) Policy.

Seller Account
Please confirm your identity first within your dashboard in order to receive payouts as a seller.

Mobile Wallet
You need to send us a copy of a valid ID and a proof of residence (recent utility bill or bank account statement) in order to get verified and withdraw funds.

Fees are calculated and deducted from the final price of any sold items and/or services, payments are sent to Shop’s offline wallets where fees get deducted before sending the remainder amount to the seller.

Sell – Seller pays 10% flat rate or transaction fee on sold items across the site, regardless of the price or the category the item is listed under.

  • If your customer is using a third-party gateway, i.e anything other than our Wallet payment system, you will incur an additional charge. This is to integrate your Shop with external blockchain gateways and is a fixed charge of 1% per transaction (average blockchain processing fees) which will be deducted from your deposit as buyer or withdrawal as seller.
    Network Average Blockchain Processing Fees
    Bitcoin 1%
    Altcoin 1%

 

Transfer – When you transfer funds to your recipient, there’s no fee if you transfer to their Shop wallet.

Diputes – A miner fee of 1% will only be charged (excl. network fees) when processing a refund. Escrow secures your payment and provides the buyers protection on their funds.

Cryptocurrency – Current deposit fee for incoming cryptocurrency transactions: BTC 0.00025 will be deducted from your deposit as buyer or withdrawal as seller.

Sellers also need to pay the cryptocurrency network fees used to send them the payment. This is based on the average fee needed to have your transactions confirm within 5 blocks). Receiving Bitcoin usually takes 30 minutes, however it can take up to 14 days or longer. An incoming transaction needs to receive 5 Bitcoin network confirmations to appear in your wallet. Please be advised that some coins may charge their own fees – We have no control over those fees and are excluded from our fees.

Other Costs & Fees – Accepting credit card payments comes with some additional costs to consider. Normally you would be required to pay monthly fees, as well as cover the cost of hosting & technical support for your Shop. In order to host, accept credit cards as a form of payment, your businesses will need to sign up with us first and verify your account. We act as middlemen between the merchant and the credit issuer. For a fee, we are the ones that handle processing of all credit card payments for your business – everything from collecting interchange fees to managing the transfer of funds between the merchant and the credit issuing coin.

To avoid situations like not delivering the products to the customer or not maintaining their product quality we have a minimum withdraw limit of $100 so we can easily resolve disputes and sellers will maintain their quality.

To make the marketplace more secure and to stop sellers from forgery, the first time that is required to withdraw your balance is 21 days. So in that time, if a customer complains, we can resolve that easily.

Withdrawal is depending on the bank the seller is using. SEPA area withdrawals usually take 1-2 business days. For sellers outside SEPA area it may take up to 5 business days.

Please note as additional security we do not keep any customer’s money on our servers. All received payments are automatically forwarded to your external wallet address when the balance on is $100 or 0.010 BTC or more – (for other cryptocurrency minimal balance for a withdrawal is 0.010BTC).

We need to increase the minimum amount of withdrawal to 0.010 BTC due to high bitcoin transaction fees ($10-$60 per transaction) in the Bitcoin network.
We consider Bitcoin Cash as an alternative additional payments with low transaction fees ($0.02-$0.10).

The Bitcoin network calculates fees based on the number of transactions and the size in bytes of each transaction. The size of a transaction depends on the number of inputs that hold funds. The more inputs you have, the more expensive the transaction. Please note that the fees are not based on the amount of Bitcoin involved in a transaction, as many Bitcoin users are confused about this.

You can earn a certain amount of income each year, called your Personal Allowance, before you need to pay any Income Tax. In general, everyone gets the same Personal Allowance, of which limits may be subject to change within one country or may vary from country to country

eg. United States

File Form 8843 if you are tax exempt. The United States and permanent residents of the United States must report their worldwide income in the U.S. tax returns. However, as the U.S. has a tax treaty with many countries (including India), you will not have to pay double taxes.

Virtual Currency

Virtual currency is a digital representation of value that functions as a medium of exchange, a unit of account, and/or a store of value. A virtual currency, such as Bitcoin, that has an equivalent value in real currency or that acts as a substitute for real currency is called “convertible” virtual currency. Convertible virtual currency is treated as property for tax purposes.

In general, Bitcoins should be declared when filing a tax return and are considered additional assets. Bitcoins in your possession may be levied by a property tax. Profit as a result of an increase in price is considered capital gains.

Form 8949 Individual taxpayers report Bitcoin capital losses and capital gains.

Penalties: Failure to timely file or correctly report virtual currency transactions, may be subject taxpayer to information reporting penalties under Code Sec. 6721, 6722 and tax underpayments attributable to virtual currency transactions, may be subject to accuracy-related penalties under Code Sec. 6662.

FinCEN Form 114: A US person that has a financial interest in or signature authority over foreign financial accounts must file a Report of Foreign Bank and Financial Accounts (FBAR) if the aggregate value of the foreign financial accounts exceeds $10,000 at any time during the calendar year. FBAR requires reporting of all foreign financial accounts. The types of “accounts” which must be reported are defined very broadly and include traditional checking, savings, money market funds, CDs, life insurance plans, and even online Bitcoin based poker accounts. A US taxpayer’s Bitcoin denominated foreign bank account or an account in a foreign virtual currency exchange, which convert Bitcoins in and out of other fiat currencies, that function similarly to brokerages, and offer a variety of financial services similar to banks or other financial institutions in exchange for fees would be reportable on an FBAR as a foreign financial account.

Penalties: US Bitcoin denominated foreign account holders who did not file FinCEN Form 114 could face steep civil and criminal penalties. Each non-willful failure to file violation can carry a civil penalty of $10,000, while penalties for willful violations could be the greater of $100,000 or 50 percent of the amount in the account for each violation.

Form 8938: US individual taxpayers report foreign financial assets valued at $50,000 or more.

Penalties: Noncompliance with FATCA subject’s taxpayer to, taxes, severe penalties in excess of the unreported foreign assets and exclusion from access to US markets.

Form 8975: MNE disclosed to tax authorities information regarding Bitcoin transactions, on a country-by-country basis as follows:

  • Tax jurisdiction and residence of the entity;

  • The main business activity or activities of entity;

  • Financial and employee information for each tax jurisdiction in which the US MNE does business (including revenues, profits, income taxes paid and accrued, stated capital, accumulated earnings);

  • Total net book value of tangible assets, which may include virtual currencies because they are classified as property and not a currency for US tax purposes (cash or cash equivalents, intangibles, or financial assets were not declared).

The IRS will automatically exchange filed CbCR with other governments via tax treaties and Tax Information Exchange Agreements. On July 4, 2017 the EU parliament approved making CbCRs publicly available.

Penalties: MNEs that failed to file a CbCR could be subject to penalties under US federal tax rules, and to penalties under rules imposed by the 57 other countries that have agreed to exchange CbCR. The US Supreme Court said in Pasquantino v. US (No. 03-725, 4/26/05) that federal wire fraud charges could be brought against violators of foreign tax laws.

Disclaimer: Contact your tax advisor for specific tax advice in your country.

Two-factor authentication adds a second level of authentication to your account log-in. When you have to enter only your username and one password, that’s considered a single-factor authentication. Our 2FA requires all our users to have a verification code before being able to access their account.

Your dashboard and payment pages are 100% mobile and tablet compliant, so your counterparts can pay you anytime and on any device with an internet connection (iPhone, Android, Windows, BlackBerry).

SEND US A MESSAGE

CONTACT INFORMATION

We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated. Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.

CUSTOMER CARE

How to identify legitimate emails from Cryptocredits.io

Cryptocredits.io will never ask you to provide personal information or sensitive account information (such as passwords) by phone or email. All legitimate emails from Cryptocredits.io pass Sender Policy Framework (SPF), email-validation system and are designed to detect email spoofing. You should always see our sender/receiver domain of ….@cryptocredits.io

Any emails received claiming to be from Cryptocredits.io and asking for your password is an attempt to gain access to your profile. Be very careful with phishing attempts and fake emails and report such activities to the support team ASAP so the correct actions can be taken to protect your account.

  • Always check the URL: https://cryptocredits.io or https://www.cryptocredits.io
  • Always make sure the URL bar has a lock in green.
  • Do not trust messages or links sent to you randomly via email, social media, etc.  Always check the URL starts with: https://cryptocredits.io or https://www.cryptocredits.io
  • Install an Adblocker and do not click ads on your search engine (e.g. Google)
  • You should never use public, unsecured Wi-Fi for banking, shopping or entering personal information online (convenience should not trump safety). When in doubt, use your mobile’s 3/4G or LTE connection.