Contact Seller

If your order hasn’t arrived within the promised time, or isn’t as described – contact the seller. Most sellers are happy to quickly resolve any issues.

Open Dispute

If you were unable to resolve the problem with the seller, you can submit a refund request by opening a dispute. Here, you can formally discuss solutions with the seller.

Escalate Dispute

If you are not satisfied with the seller’s solutions, you can Escalate Dispute to us. We will mediate between you and the seller to resolve the problem.

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